Porchlight documentation
Porchlight is a Zendesk help center theme for online stores. These guides take you from the free trial to a help center that looks like your product, and explain every setting.
Start here
- InstallTry it free on your help center, then buy a license and make it live.
- Make it yoursLogo, colors, fonts, home page and footer, in about fifteen minutes.
- Write great articlesSteps, callouts, tabs, carousels and code, ready to paste.
Everything in the guide
Start here
Set up
- Settings referenceEvery setting in Porchlight's Settings panel, its default and what it changes.
- Home page and navigationThe picture and Track your order card, store promises, topics, common requests, contact hours, and the header and footer.
- FontsThe included fonts, using your store's own font, and loading no external font.
- Order trackingSet up the Track your order card: send shoppers to your tracking page, or to an order form with the number filled in.
- RequestsThe request form with the order number first, request type cards, the request list and a single request.
- CommunityTopics, posts, votes and official answers, where shoppers help each other.
- Languages and right-to-leftTranslated interface text, right-to-left layouts and translating your settings.
- Several brandsUsing Porchlight on more than one help center in the same Zendesk account.
Write content
Reference
- Privacy, performance and browsersWhat Porchlight stores and loads, what it never does, and where it has been tested.
- Search enginesWhat Porchlight gives Google and other search engines.
- Developer licenseHow the theme is organized, what to edit, and how updates work once you change the code.
- Questions and fixesAnswers to the questions buyers ask most.
- What's newEvery Porchlight release.
- Get helpHow to reach the team behind Porchlight.
Common questions
- I changed a setting but nothing changed on my help center
- Track order opens the request form, not our tracking page
- The order number isn't filled in on the request form
- The Track order link is missing from the header
- Contact us doesn't appear when I preview
- The hours say Closed now when we're open
Stuck, or missing something?
The team that builds Porchlight answers by email.