Slack screen recording for customer support
Ask for a screen recording from any Slack message. The recording comes back in the thread with an AI title and summary.
Slack
Trusted by support teams from startups to enterprises
How to collect a customer recording in Slack
Use a recording request when a customer’s message in a shared channel, or a teammate’s escalation, needs visual evidence.
Add Screendesk to Slack
A Screendesk admin clicks Add to Slack, signs in or creates a free workspace, approves the app in Slack, and picks a channel for new recording notifications.
Request the customer’s evidence
Choose Request a recording from a message’s menu, or type /screendesk request. Screendesk replies with a Record your screen button. The customer records in the browser, with nothing to install and no account.
Review the recording in the thread
When the recording is ready, it comes back in the same thread with an AI title, a short summary and its length. Pasted Screendesk links play right in Slack.
Titles and summaries are written by AI (Google Gemini) from the recording. AI output can be inaccurate, so check the recording before acting on it. The Slack app never sends Slack messages to an AI model, and Screendesk doesn’t use your data to train AI models. The Slack app is included in every plan, including the free plan; video calls and booking links come with paid plans. Agents need a Screendesk seat; customers never need an account.
Slack setup guide · Privacy policy · Subprocessors · Support · Plans and feature availability
Before you add Screendesk to Slack
What can the Slack app read?
Only what it needs. It sees links to app.screendesk.io pasted in your workspace, so it can preview them, and the messages your team runs a Screendesk action on. It has no access to message history, files or private channels it isn’t invited to. Each permission and why the app asks for it is in the Slack setup guide; see also the privacy policy and security.
Where does AI come in, and can it be wrong?
When a recording is ready, AI (Google Gemini) writes its title and short summary from the recording. AI output can be inaccurate, so check the recording before acting on it. The Slack app never sends Slack messages to an AI model, and Screendesk doesn’t use your data to train AI models. Our AI providers are listed on the subprocessors page.
What does it cost?
The Slack app is included in every Screendesk plan, including the free plan. Video calls and booking links come with paid plans; see pricing. Agents need a Screendesk seat. Customers never need an account.
How do I get help?
Email support@screendesk.io or use the contact form; we answer within two business days. To remove the app, disconnect Slack in Screendesk (Integrations › Slack) or remove the app in Slack.
It all starts with a recording request. Request a screen recording from any message, command, or channel.
Add to SlackFrom any message
Open a message’s menu and choose Request a recording. Screendesk replies in the thread.
With /screendesk
Type /screendesk request, call, schedule, reply or search in any channel.
In the channel you choose
New recordings from your help desk and your website post to one channel, with an AI summary.
One video platform for every customer-facing team. Recordings, live calls, and AI, all inside Slack.
Live video calls. Share a browser call link in Slack for live screen sharing when your plan includes calls.
Reply with a video. Record your own walkthrough or attach one from your library.
Scheduling. Send a booking link with round robin across your team.
Automations. Route new recordings, create issues, and trigger webhooks.
Transcripts & summaries. Eligible recordings and calls are transcribed and summarized when AI processing is enabled.
Sensitive data blurred. Choose the sensitive fields to blur on your web app; capture setup is required.
Context
See exactly what happened. Every recording includes the context behind the issue.
Screendesk has significantly improved our troubleshooting resolution times. Our support specialists also actively request recordings for complex issues.