Screendesk is fully integrated within Zendesk

Screen recordings, live video calls, and video sharing straight from Zendesk - no downloads for agents and customers needed.

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Trusted by customer support teams from startups to enterprises

Over 500 companies use Screendesk to better their customer support. Read our customer stories

Solve tickets faster with no back and forth

Screendesk is the easiest way to get screen recordings from your customers without leaving Zendesk.

Get screen recordings from your customers without leaving Zendesk. Clear up confusion and resolve complex issues faster asynchronously.

Customers that need a little extra help? Send them a screen recording to show them how it's done.

Sometimes it's just easier to connect over live video. Screendesk makes it easy to share your screen with your customers in real-time.

Reply with existing videos in your helpdesk. No need to switch between apps. Reply to support tickets with videos from your Screendesk library.

Get screen recordings from your customers without leaving Zendesk. Clear up confusion and resolve complex issues faster asynchronously.

Integrated with your Zendesk workflows

We've built Screendesk to be a seamless part of your helpdesk

Zendesk Forms

Ask for screen recordings in your forms

Add a Screendesk form field to your existing forms. When your customers fill out the form, they can record their screen and send it to you.

Zendesk Chat

Compatible with Zendesk Chat

Your customers can send you screen recordings in the chat window. You can also send them screen recordings in the chat window, or start a live screen sharing call.

Zendesk Tickets

Compatible with Zendesk Tickets

You can request and send screen recordings in Zendesk Tickets. You can also start a live screen sharing call. No need to switch to another app.