Screendesk is fully integrated within Help Scout

Screen recordings, live video calls, and video sharing straight from Help Scout - no downloads for agents and customers needed.

Trusted by customer support teams from startups to enterprises

Read our customer stories

Solve tickets faster with no back and forth

Screendesk is the easiest way to get screen recordings from your customers without leaving Help Scout.

Get screen recordings from your customers without leaving Help Scout. Clear up confusion and resolve complex issues faster asynchronously.

Advanced Features

Everything you need to better your customer experience

Role based permissions

Recreate your organization structure and control who can access what

Video editor

Make your videos look professional: trim videos, customize thumbnails, etc


Add customizable CTAs to videos to give users an easy path to important resources

Video Analytics

Monitor customer engagement with your videos and receive real-time notifications

Advanced Security

Automate when recordings and sensitive data should be deleted

Custom branding

Customize the look and feel of everything to match your brand

Transform your support experience

Start using Screendesk for free. It only takes a few minutes to get started.