Screendesk is fully integrated within Help Scout

Screen recordings, live video calls, and video sharing straight from Help Scout - no downloads for agents and customers needed.

Trusted by customer support teams from startups to enterprises

Over 500 companies use Screendesk to better their customer support. Read our customer stories

Screendesk is the easiest way to get screen recordings from your customers without leaving Help Scout.

Get screen recordings from your customers without leaving Help Scout. Clear up confusion and resolve complex issues faster asynchronously.

Customers that need a little extra help? Send them a screen recording to show them how it's done.

Sometimes it's just easier to connect over live video. Screendesk makes it easy to share your screen with your customers in real-time.

Reply with existing videos in your helpdesk. No need to switch between apps. Reply to support tickets with videos from your Screendesk library.

Get screen recordings from your customers without leaving Help Scout. Clear up confusion and resolve complex issues faster asynchronously.

Everything you need to better your customer experience

Recreate your organization structure and control who can access what

Make your videos look professional: trim videos, customize thumbnails, etc

Add customizable CTAs to videos to give users an easy path to important resources

Monitor customer engagement with your videos and receive real-time notifications

Automate when recordings and sensitive data should be deleted

Customize the look and feel of everything to match your brand

Start using Screendesk for free. It only takes a few minutes to get started.