Powering Customer Support with Video:
Secure, Scalable, Integrated
Screendesk is the all-in-one video solution for customer support teams. We provide screen recordings, live video calls, and video sharing directly from your ticketing system, with no downloads needed for agents or customers. With Screendesk Enterprise, we offer advanced capabilities tailored for large-scale operations.
Trusted by customer support teams from startups to enterprises
Over 500 companies use Screendesk to better their customer support. Read our customer stories
Advanced User Management
We understand the complexities of managing large teams. Our advanced user management features include SAML Single Sign-On (SSO) and automated provisioning and deprovisioning with SCIM, ensuring smooth user access and transitions.
Audit Logs and API Access
Maintain complete oversight with detailed audit logs and programmable API access. Monitor actions within the platform and integrate Screendesk seamlessly with your existing systems.
Console Logs and Recordings
Get comprehensive insight with console logs accompanying screen recordings. Debug and resolve issues faster with all the information at your fingertips.
Backups & Data Recovery
Rest easy knowing your data is safe and recoverable. Screendesk backs up everything every day. Our tested recovery techniques can restore data from backup within an hour in case of data loss. For added peace of mind, our API allows you to programmatically export your content.
24/7 Dedicated Support
When you join Screendesk Enterprise, you gain a partner committed to your success. Our dedicated support team is available 24/7 to help with any issues or inquiries.
Security and Privacy
Your data's security is our top priority. Screendesk employs robust security measures to protect your data.
We use TLS 1.2+ for data in transit, and AES-256 encryption for data at rest.
Auto Data Deletion & Restrictions
Restrict access to recordings, and set automatic data deletion schedules.
Sensitive Data Handling
Our SDK automatically hides sensitive data in recordings.
Our platform is hosted on Heroku, a cloud platform known for its robust security.
We have a documented incident response plan, and we regularly test it.
We regularly scan our infrastructure for vulnerabilities, and we patch them quickly.
General Data Protection Regulation (GDPR)
- At Screendesk, we have worked to enhance our products, processes, and procedures to ensure our practices are GDPR-compliant.
California Consumer Privacy Act (CCPA)
- Screendesk acts as a service provider to customers under the California Consumer Privacy Act (CCPA), and we support our customers’ compliance with the CCPA.