Screendesk for Freshdesk
Enhance Freshdesk support with Screendesk
Collect screen recordings from Freshdesk tickets, email replies, and automated responses
Screendesk seamlessly integrates with Freshdesk to help you resolve customer issues faster. Request and receive screen recordings without leaving your workflow.
Works with your favorite helpdesks
Freshdesk Support
I'm sorry to hear you're having trouble with checkout. Could you please show me what's happening by recording your screen?
Trusted by support teams worldwide
From startups to enterprises, teams rely on Screendesk for their customer support needs
Over 500 companies use Screendesk to better their customer support
Screen Recordings
Never explain another bug
Auto-captures all the info technical support teams need to debug, including device info, console logs, network requests, and more. Empower your support agents to resolve complex issues faster.
Checkout Issue
Summary
See how Screendesk automatically captures critical debugging information when a customer encounters a payment gateway error during checkout, helping your team resolve issues quickly.
Freshdesk Integration
Enhance Freshdesk with powerful screen recording
Integrate Screendesk directly into your Freshdesk workflows. Request and receive screen recordings from customers without leaving your helpdesk, and resolve issues faster with visual context.
FreshdeskStay inside Freshdesk
Handle everything without leaving Freshdesk
Create professional screen recordings with annotations, blur sensitive content, and highlight important areas.
Ophely is requesting a video of your screen
Describe the issue in detail while recording. You'll be able to review your video before submitting!
No Download Required
Customers record instantly without downloads
Start recording immediately from your browser without installing any software, perfect for quick demos.
Freshdesk Workflow
Integrate Screendesk with your Freshdesk workflow
Add screen recording to ticket forms, macros, automations, and agent signatures to make it easy for customers to show their issues.
Hide Sensitive Data
Protect confidential information
Sensitive data is automatically hidden in your web app, ensuring compliance with company policies and building trust with your customers.
Capture Logs
Collect system information automatically
Automatically collect browser information, system details, and console logs to help your team diagnose technical issues faster.
Freshdesk Integration
Integrated with your Freshdesk workflows
We've built Screendesk to be a seamless part of your helpdesk, making it easy to request and receive screen recordings directly in your Freshdesk environment.
Freshdesk Tickets
Connect to your Freshdesk Tickets
Request and receive screen recordings directly within your Freshdesk tickets. Agents can request recordings and customers can submit them without leaving the ticket.
Thank you for reaching out. To better understand the issue you're experiencing, could you please record your screen showing the steps and the error message?
You can use the button below to start recording:
Support Team
Freshdesk Email
Collect recordings via email
Include screen recording requests in your email replies. Customers can record their screen and send it back directly from their email.
Freshdesk Automations
Automate screen recording requests
Set up automations to request screen recordings based on ticket properties or customer actions, streamlining your support workflow.
Transforming Support one issue at a time*
Screendesk integration with helpdesks delivers measurable results
+65%
Improvement in First Contact Resolution
+42%
Higher Customer Satisfaction Score
-40%
Reduction in Average Handle Time
1.5 hrs
Saved Daily per Support Agent
Success Stories
How leading companies succeed with Screendesk
Real results from real companies using Screendesk to transform their customer support
First contact resolution
Vista Social's support team was struggling with lengthy ticket resolution times. Customers had difficulty explaining technical issues with their social media management platform, leading to multiple follow-ups and extended resolution times. Support agents spent valuable time trying to understand problems that could have been solved quickly with better context.
After implementing Screendesk, Vista Social's support process was transformed. Agents could request screen recordings directly within tickets, allowing them to see exactly what customers were experiencing. This visual context eliminated confusion and enabled agents to provide accurate solutions on the first response.
The Results:
• Average Handle Time decreased by 72% • First Contact Resolution improved by 58% • Customer Satisfaction scores increased from 87% to 94%
For Vista Social, Screendesk eliminated the guesswork from support interactions, leading to faster resolutions and happier customers.
Company Profile
Company
Vista Social
Size
50 - 100 employees
Helpdesk
ZendeskEnterprise Ready
Built for scale and security
Screendesk provides enterprise-grade security and compliance features to meet the needs of organizations of all sizes. Our platform is trusted by leading companies worldwide.
Enterprise Security
SOC 2 Type II compliant with end-to-end encryption
Single Sign-On
Support for SAML, Okta, and other identity providers
Dedicated Support
Priority support with dedicated account manager
Custom Deployment
On-premise and private cloud deployment options
Customer Success Stories
Trusted by support teams worldwide
See how Screendesk integrations have transformed customer support experiences
Screendesk has noticeably improved how my team communicates with customers and handles support. Being able to receive screen shares from our customers directly from Zendesk helps us understand issues more clearly and cut down on back-and-forth messages.
Screendesk has been a game-changer for our remote support workflow. Before discovering it, our technical team was spending precious minutes on every call just getting connected and explaining where to click. Now, troubleshooting happens in real-time with zero friction.
Screendesk has significantly improved our troubleshooting resolution times. We've been using it at Workable for over a year to collect screen recordings when customers submit requests via our Zendesk form. Our support specialists also actively request recordings for complex issues.
Helpdesk Integrations
The fastest way to resolve customer issues
Screendesk seamlessly embeds within your existing helpdesk systems, empowering your team to deliver faster, more personalized support.
Works with your favorite tools
Zendesk
Intercom
Help ScoutFreshdesk
Slack
Freshchat
Zapier
Chrome Extension
Enhance your Freshdesk experience
Integrate Screendesk with your Freshdesk workflow to streamline your support process and resolve customer issues faster.