Clearer customer context.
Security you can trust.
Bring recordings, conversations, and technical evidence together with the controls your team needs to protect customer data.
Visit our Trust CenterExplore our security documentation and compliance information.
SOC 2 Type II
Independently audited.
Built around your trust.
Keep customer evidence in a place you can manage.
Give recordings and their context a home in Screendesk, backed by secure cloud infrastructure and recovery processes.
- Choose your storage region
- Store customer recordings in the US or EU to align with your organization’s data residency requirements.
- Secure cloud storage
- Screendesk uses Amazon Web Services for hosting, with customer data stored redundantly across multiple availability zones.
- Backups and recovery
- Daily backups and tested recovery processes help protect customer data and support service continuity.
- Export your content
- Use the Screendesk API to export your content and connect it to your own workflows.
Capture the issue. Protect the sensitive details.
Customer recordings can contain personal or confidential information. Keep privacy, access, and retention part of the workflow.
- Hide sensitive information
- Use sensitive-data controls to keep private information out of recordings, and the Chrome extension’s blur tool to conceal details during capture.
- Control who can see the context
- Role-based permissions help your team manage access to customer evidence and workspace actions.
- Private folders and recording privacy
- Organize customer evidence in private folders and use recording privacy settings to manage sharing.
- Set a retention policy
- Custom data retention policies help teams manage how long recordings are kept.
Private folders and recording privacy settings are available on Plus and above. Sensitive-data controls and custom retention policies are available on Pro and Enterprise plans. Compare plans.
Connect security to the way your team works.
Bring authentication, user management, and activity visibility into your existing security processes.
- SAML single sign-on
- Connect your identity provider so your team can sign in through your organization’s authentication workflow.
- SCIM provisioning
- Manage user provisioning through your identity provider as people join or leave your team.
- Audit logs
- Review workspace activity to support security investigations and internal governance.
- Role-based permissions
- Assign roles to give teammates the access they need for their work.
SAML SSO, SCIM provisioning, and audit logs are available on Enterprise plans. Compare plans.
Protection beneath every recording.
Encryption, resilient infrastructure, and ongoing security practices protect the data behind your customer conversations.
View service status- Encryption in transit and at rest
- Data is encrypted with TLS 1.2+ in transit and AES-256 at rest.
- Vulnerability management
- Regular infrastructure, application, and network scans, alongside periodic penetration testing, help identify security risks.
- Incident response
- Defined escalation, investigation, communication, and remediation processes guide our response to incidents.
- Security awareness
- Screendesk personnel participate in regular security and privacy training.
Evidence for your security review.
Review our compliance information and security practices in one place.
Explore the Trust CenterSOC 2 Type II
Screendesk has completed its SOC 2 Type II audit. Visit our Trust Center for security documentation and compliance information.
GDPR
Our products, processes, and procedures are designed to support GDPR-compliant handling of customer data.
CCPA
Screendesk acts as a service provider under the CCPA and supports customers in meeting their compliance obligations.