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Screendesk for Freshchat

Enhance Freshchat support with Screendesk

Collect screen recordings directly from your helpdesk

Screendesk seamlessly integrates with Freshchat to help you resolve customer issues faster. Request and receive screen recordings directly in your chat conversations.

Works with your favorite helpdesks

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Freshchat Support

Ticket #1234 - Issue with checkout
Open
C
Customer
Today at 10:23 AM
I'm having trouble completing my purchase. The checkout page keeps showing an error after I enter my payment information.
A
Agent
Today at 10:25 AM

I'm sorry to hear you're having trouble with checkout. Could you please show me what's happening by recording your screen?

Screendesk
Record your screen
Show us what's happening to help us resolve your issue faster
Our Customers

Trusted by support teams worldwide

From startups to enterprises, teams rely on Screendesk for their customer support needs

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Over 500 companies use Screendesk to better their customer support

Read customer stories

Screen Recordings

Never explain another bug

Auto-captures all the info technical support teams need to debug, including device info, console logs, network requests, and more. Empower your support agents to resolve complex issues faster.

Device + browser
Network logs
Repro steps
Transcript
AI debugger
shop.example.com/checkout

Checkout Issue

Adrien Nhem received from Unknown User on 29 Mar 2024, 17:04 via Zendesk
01:2304:56

Summary

7 viewsInsights

See how Screendesk automatically captures critical debugging information when a customer encounters a payment gateway error during checkout, helping your team resolve issues quickly.

#checkout
#priorityzero
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    Freshchat Integration

    Enhance Freshchat with powerful screen recording

    Integrate Screendesk directly into your Freshchat workflows. Request and receive screen recordings from customers without leaving your chat interface, and resolve issues faster with visual context.

    FreshchatFreshchat
    Freshchat
    Request Screen Recording
    Apps
    Screendesk
    Screen Recording
    Request Recording
    Send Recording
    View Library

    Stay inside Freshchat

    Handle everything without leaving Freshchat

    Create professional screen recordings with annotations, blur sensitive content, and highlight important areas.

    app.screendesk.io/recording/new?ak=0ZMy1g&key=tcmcFA&scr=rria
    Screendesk
    Ophely

    Ophely is requesting a video of your screen

    Describe the issue in detail while recording. You'll be able to review your video before submitting!

    Video request by Screendesk

    No Download Required

    Customers record instantly without downloads

    Start recording immediately from your browser without installing any software, perfect for quick demos.

    Freshdesk

    Freshchat Workflow

    Integrate Screendesk with your Freshchat workflow

    Add screen recording to chat templates, automations, and agent responses to make it easy for customers to show their issues.

    S
    Screendesk
    Credit Card
    Screendesk Bank
    4929 1500 0000 0000
    CARD HOLDER
    John Doe
    EXPIRES
    12/25
    Blur sensitive information with a single click

    Hide Sensitive Data

    Protect confidential information

    Sensitive data is automatically hidden in your web app, ensuring compliance with company policies and building trust with your customers.

    Console
    Network
    00:00
    Recording Started
    00:01
    Chrome 120.0.6099.216 on macOS 14.3.1
    00:03
    Page loaded: help.example.com/tickets/123
    00:08
    Clicked: "Submit Payment" button
    00:09
    Uncaught TypeError: Cannot read properties of undefined (reading 'id') at checkout.js:243

    Capture Logs

    Collect system information automatically

    Automatically collect browser information, system details, and console logs to help your team diagnose technical issues faster.

    Freshchat Integration

    Integrated with your Freshchat workflows

    We've built Screendesk to be a seamless part of your chat support, making it easy to request and receive screen recordings directly in your Freshchat environment.

    Support Agent
    Emma from Support
    Online
    Support Agent

    Hi there! How can I help you today?

    I'm having trouble with the checkout process on your website.

    Support Agent

    I'm sorry to hear that. Could you show me what's happening?

    Support Agent
    Click the button below to record your screen:

    Live Chat Integration

    Seamless chat experience

    Request and receive screen recordings directly within your Freshchat conversations. Agents can request recordings and customers can submit them without leaving the chat.

    E
    Emma from Support
    Online
    E

    I think it would be easier to solve this together on a video call. Would that work for you?

    Yes, that would be great!

    E
    Click the button below to join our video call:
    Screendesk Video Call
    Good connection
    E
    Emma (Support)
    Y
    You
    Mic
    Camera
    Share
    End
    00:03:45

    Video Calls

    Start video calls from chat

    Initiate video calls directly from your chat conversations. Solve complex issues faster with face-to-face communication and screen sharing.

    Freshchat

    Automated Workflow

    3
    Recording Request
    Screendesk recording button is automatically inserted
    4
    Agent Notification
    Agent is notified when recording is submitted
    E
    New recording received
    Automated Workflow Active

    Automation

    Automate recording requests

    Set up automated workflows to request screen recordings based on specific triggers or customer responses in your Freshchat conversations.

    Transforming Support one issue at a time*

    Screendesk integration with helpdesks delivers measurable results

    Get Started

    +65%

    Improvement in First Contact Resolution

    +42%

    Higher Customer Satisfaction Score

    -40%

    Reduction in Average Handle Time

    1.5 hrs

    Saved Daily per Support Agent

    * based on real customer stories and aggregated data from Screendesk users

    Success Stories

    How leading companies succeed with Screendesk

    Real results from real companies using Screendesk to transform their customer support

    First contact resolution

    Average handle time

    Vista Social's support team was struggling with lengthy ticket resolution times. Customers had difficulty explaining technical issues with their social media management platform, leading to multiple follow-ups and extended resolution times. Support agents spent valuable time trying to understand problems that could have been solved quickly with better context.

    After implementing Screendesk, Vista Social's support process was transformed. Agents could request screen recordings directly within tickets, allowing them to see exactly what customers were experiencing. This visual context eliminated confusion and enabled agents to provide accurate solutions on the first response.

    The Results:

    • Average Handle Time decreased by 72% • First Contact Resolution improved by 58% • Customer Satisfaction scores increased from 87% to 94%

    For Vista Social, Screendesk eliminated the guesswork from support interactions, leading to faster resolutions and happier customers.

    Company Profile

    Company

    Vista Social

    Size

    50 - 100 employees

    Helpdesk

    ZendeskZendesk

    Enterprise Ready

    Built for scale and security

    Screendesk provides enterprise-grade security and compliance features to meet the needs of organizations of all sizes. Our platform is trusted by leading companies worldwide.

    Enterprise Security

    SOC 2 Type II compliant with end-to-end encryption

    Single Sign-On

    Support for SAML, Okta, and other identity providers

    Dedicated Support

    Priority support with dedicated account manager

    Custom Deployment

    On-premise and private cloud deployment options

    Customer Success Stories

    Trusted by support teams worldwide

    See how Screendesk integrations have transformed customer support experiences

    Netlex

    Screendesk has noticeably improved how my team communicates with customers and handles support. Being able to receive screen shares from our customers directly from Zendesk helps us understand issues more clearly and cut down on back-and-forth messages.

    Philippe Meneghini
    Philippe Meneghini
    Head of Customer Support
    GitBook

    Screendesk has been a game-changer for our remote support workflow. Before discovering it, our technical team was spending precious minutes on every call just getting connected and explaining where to click. Now, troubleshooting happens in real-time with zero friction.

    Natasha Pol
    Natasha Pol
    Head of Customer Success
    Workable

    Screendesk has significantly improved our troubleshooting resolution times. We've been using it at Workable for over a year to collect screen recordings when customers submit requests via our Zendesk form. Our support specialists also actively request recordings for complex issues.

    Natalia Jurczuk
    Natalia Jurczuk
    Customer Support Director

    Helpdesk Integrations

    The fastest way to resolve customer issues

    Screendesk seamlessly embeds within your existing helpdesk systems, empowering your team to deliver faster, more personalized support.

    Works with your favorite tools

    ZendeskZendesk
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    Zendesk logo
    Zendesk
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    Intercom
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    Help Scout
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    Slack
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    Freshchat
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    Zapier
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    Chrome Extension
    Freshdesk
    Screendesk for Freshdesk

    Enhance your Freshdesk experience

    Integrate Screendesk with your Freshdesk workflow to streamline your support process and resolve customer issues faster.

    Start free trial
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