Crisp screen recording for customer support
Copy a screen recording request from the Screendesk section beside a Crisp conversation and paste it in your reply. The recording comes back to the same conversation as a private note.
Crisp
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How to collect a customer recording in Crisp
Use a recording request when a customer’s chat or email needs visual evidence, such as a failing export or an unexpected error.
Connect Crisp once
A Screendesk admin clicks Install in Crisp on the Crisp card in Settings › Integrations. The owner of the Crisp workspace approves the Screendesk plugin, and Crisp brings them back to Screendesk. Agents sign in to Crisp with the email they use in Screendesk.
Request the customer’s evidence
Open a conversation and click Request a recording in the Screendesk section of the conversation panel. The button says Link copied: paste the link in your reply. You can also put the link in a Crisp message shortcut. The customer records in the browser, with nothing to install and no account; on mobile they use the phone camera.
Review the recording in the conversation
The recording comes back as a private note in the conversation, with a link to watch it, and the conversation gets the screendesk-recording-received segment. From the same section you can record a response, start a video call, share a booking link or copy a library video’s link.
Crisp remains the system of record. Private notes and message shortcuts need Crisp’s Mini plan or above; on Crisp’s free plan the recording is announced in a message only your team sees. Video calls, booking links, AI resolution and the import of resolved conversations are available on Screendesk Pro and Enterprise, and AI resolution needs Crisp’s private notes. AI output can be inaccurate, so check it before replying. Console and network logs are included on every plan and require the Screendesk snippet on your web app.
Get Screendesk for Crisp · AI resolution · Screen recordings · Plans and feature availability · Security
Screendesk for Crisp: questions and answers
What does the Screendesk integration for Crisp do?
It adds a Screendesk section to the conversation panel in Crisp. Agents click Request a recording, paste the copied link in their reply, and the customer’s screen recording comes back to the same conversation as a private note. From the same section, agents can also record a response, start a video call, share a booking link or copy a library video’s link.
Does Screendesk send messages to my customers in Crisp?
No. The Screendesk section copies links for the agent to paste; it never posts a reply on its own. What Screendesk adds to a conversation is for your team: private notes and segments.
Which Crisp plans does it work with?
Private notes and message shortcuts start at Crisp’s Mini plan. On Crisp’s free plan, requests work the same way and the recording is announced in a message Crisp shows to your team only, not to the visitor. AI resolution needs Crisp’s private notes.
How do I install it?
A Screendesk admin opens Settings › Integrations › Crisp and clicks Install in Crisp. The owner of the Crisp workspace approves the Screendesk plugin, and Crisp brings them back to Screendesk. Each agent then finds Screendesk beside their conversations, signed in to Crisp with the email they use in Screendesk.
How does AI resolution work in Crisp?
With AI resolution turned on, Screendesk investigates a conversation when a recording arrives and posts what it found as a private note. Every agent sees the suggested reply in the Screendesk section and can copy it into their reply. It never replies to the customer on its own, and AI output can be inaccurate, so check it before sending. Resolved Crisp conversations can be imported as knowledge for AI resolution.
What does it cost?
Requesting and receiving recordings in Crisp is included in every Screendesk plan. Video calls, booking links, AI resolution and the import of resolved conversations are available on Pro and Enterprise. Agents need a Screendesk seat; customers never need an account.
What can the Crisp plugin access?
The conversations of the Crisp workspace that installed it: it reads a conversation’s messages for AI resolution and for the optional import of resolved conversations, and it adds private notes and segments. Each agent is checked with Crisp’s own signed operator token. The owner can remove the plugin in Crisp at any time.
How do I get it?
Screendesk for Crisp is turned on per workspace while its Crisp Marketplace listing is prepared. Use the contact form and we turn it on for your workspace.
It all starts with a recording request. Request a screen recording from any Crisp conversation.
Get Screendesk for CrispFrom the conversation panel
Click Request a recording in the Screendesk section beside the conversation. The link is copied: paste it in your reply. Nothing is sent without you.
Back in the same conversation
When the customer records, the recording comes back as a private note your customer never sees, and the conversation gets a segment.
With AI resolution
Screendesk investigates the recording and posts what it found as a private note. Every agent sees the suggested reply in the Screendesk section, with Copy reply.
One video platform for every customer-facing team. Recording requests, video calls, booking links, library videos and AI resolution start from the Crisp conversation. The rest runs in your Screendesk workspace.
Live video calls. Share a browser call link in Crisp for live screen sharing when your plan includes calls.
Reply with a video. Record your own walkthrough or attach one from your library.
Scheduling. Send a booking link with round robin across your team.
Automations. Route new recordings, create issues, and trigger webhooks.
Transcripts & summaries. Eligible recordings and calls are transcribed and summarized when AI processing is enabled.
Sensitive data blurred. Choose the sensitive fields to blur on your web app; capture setup is required.
Context
See exactly what happened. Every recording includes the context behind the issue.
Resolve
Turn the recording into action. Fix it, escalate it, or ask AI.
Resolve directly
Understand the issue and fix it without back-and-forth.
Escalate when needed
Share a complete report engineering can act on.
Investigate with Screendesk MCP
Send the full context to Claude, ChatGPT, Cursor, and more. Find the root cause. Suggest a fix.
Screendesk has significantly improved our troubleshooting resolution times. Our support specialists also actively request recordings for complex issues.