Screendesk for Jira
Streamline Jira workflows with Screendesk
Collect screen recordings from Jira issues, tickets, and automation workflows
Screendesk seamlessly integrates with Jira to help you resolve issues faster. Request and receive screen recordings without leaving your workflow.
Jira Support
I'm sorry to hear you're having trouble with checkout. Could you please show me what's happening by recording your screen?
Trusted by support teams worldwide
From startups to enterprises, teams rely on Screendesk for their customer support needs
Over 500 companies use Screendesk to better their customer support
Screen Recordings
Never explain another bug
Auto-captures all the info technical support teams need to debug, including device info, console logs, network requests, and more. Empower your support agents to resolve complex issues faster.
Checkout Issue
Summary
See how Screendesk automatically captures critical debugging information when a customer encounters a payment gateway error during checkout, helping your team resolve issues quickly.
Jira Integration
Enhance Jira with powerful screen recording
Integrate Screendesk directly into your Jira workflows. Request and receive screen recordings to resolve issues faster and improve team collaboration.
JiraJira Dashboard
Request recordings from your Jira dashboard
Request screen recordings directly from your Jira dashboard with one click.
Ophely is requesting a video of your screen
Describe the issue in detail while recording. You'll be able to review your video before submitting!
No Download Required
Customers record instantly without downloads
Users can record their screen instantly without installing any software.
Jira Workflow
Integrate Screendesk with your Jira workflow
Add screen recording to ticket forms, macros, automations, and agent signatures to make it easy for customers to show their issues.
Hide Sensitive Data
Protect confidential information
Sensitive data is automatically hidden in your web app, ensuring compliance with company policies and building trust with your customers.
Capture Logs
Collect system information automatically
Automatically collect browser information, system details, and console logs to help your team diagnose technical issues faster.
Jira Workflows
Seamlessly integrate with your existing Jira setup
Screendesk works with all your favorite Jira features. From issue creation to automation rules, enhance every part of your workflow with visual context.
Jira Forms
Add recordings to issue creation forms
Add screen recording requests directly to your Jira issue creation forms. Make it easy for team members to provide visual context when reporting bugs or requesting features.
Issue Management
Recording requests within issues
View screen recording requests and status directly within your Jira issues. Track recording progress and manage visual documentation seamlessly.
Login page not responsive on mobile
The login form elements are overlapping on mobile devices...
Please provide a screen recording showing the issue
Automation
Smart workflow automation
Set up automated workflows to request screen recordings based on issue type, priority, or assignee. Streamline your process with smart automation.
Activity Feed
Recordings in your activity stream
Screen recordings appear seamlessly in your Jira activity feed. Team members can view, comment, and collaborate on recordings without leaving Jira.
Transforming Support one issue at a time*
Screendesk integration with helpdesks delivers measurable results
+65%
Improvement in First Contact Resolution
+42%
Higher Customer Satisfaction Score
-40%
Reduction in Average Handle Time
1.5 hrs
Saved Daily per Support Agent
Success Stories
How leading companies succeed with Screendesk
Real results from real companies using Screendesk to transform their customer support
First contact resolution
Vista Social's support team was struggling with lengthy ticket resolution times. Customers had difficulty explaining technical issues with their social media management platform, leading to multiple follow-ups and extended resolution times. Support agents spent valuable time trying to understand problems that could have been solved quickly with better context.
After implementing Screendesk, Vista Social's support process was transformed. Agents could request screen recordings directly within tickets, allowing them to see exactly what customers were experiencing. This visual context eliminated confusion and enabled agents to provide accurate solutions on the first response.
The Results:
• Average Handle Time decreased by 72% • First Contact Resolution improved by 58% • Customer Satisfaction scores increased from 87% to 94%
For Vista Social, Screendesk eliminated the guesswork from support interactions, leading to faster resolutions and happier customers.
Company Profile
Company
Vista Social
Size
50 - 100 employees
Helpdesk
ZendeskEnterprise Ready
Built for scale and security
Screendesk provides enterprise-grade security and compliance features to meet the needs of organizations of all sizes. Our platform is trusted by leading companies worldwide.
Enterprise Security
SOC 2 standards with end-to-end encryption and data protection
Single Sign-On
Support for SAML, Okta, and other identity providers
Dedicated Support
Priority support with dedicated account manager
Scalable Infrastructure
Cloud-based platform built to scale with your organization
Customer Success Stories
Trusted by support teams worldwide
See how Screendesk integrations have transformed customer support experiences
Screendesk has noticeably improved how my team communicates with customers and handles support. Being able to receive screen shares from our customers directly from Zendesk helps us understand issues more clearly and cut down on back-and-forth messages.
Screendesk has been a game-changer for our remote support workflow. Before discovering it, our technical team was spending precious minutes on every call just getting connected and explaining where to click. Now, troubleshooting happens in real-time with zero friction.
Screendesk has significantly improved our troubleshooting resolution times. We've been using it at Workable for over a year to collect screen recordings when customers submit requests via our Zendesk form. Our support specialists also actively request recordings for complex issues.
Helpdesk Integrations
The fastest way to resolve customer issues
Screendesk seamlessly embeds within your existing helpdesk systems, empowering your team to deliver faster, more personalized support.
Works with your favorite tools
Zendesk
Intercom
HelpScout
FreshdeskJira
Slack
Freshchat
Zapier
Chrome Extension
Ready to enhance your Jira workflows?
Integrate Screendesk with Jira today and start creating professional screen recordings directly within your issue tracking workflows. Improve resolution times and team collaboration.