Screendesk helps support teams resolve tickets faster with instant screen recordings and video calls. Our platform requires no downloads and integrates with popular help desk software like Zendesk, HelpScout, and Intercom.
Built for and support teams. Send a recording link from your helpdesk and get the video and context back in the ticket.
Trusted by support teams from startups to enterprises
Network requests, console logs, repro steps, and device details are saved with every recording, so engineers can start investigating.
AI Resolution reviews the recording and its technical context, then suggests a next step.
Capture a screenshot, record a tab, or save an instant replay from the browser extension.
Click any element to blur passwords, card numbers, and personal details while you record.
They pick a time that works, and the invite, call link, and reminders go out automatically. They join from their browser, with no downloads.
Calls are recorded and transcribed, so anyone can search what was said and pick up where the call left off.
Add videos to help articles and documentation for visual, step-by-step guidance.
Add videos you already have to the library, and share them like any recording.
Open issues in Jira, Linear, GitHub, or Trello with the recording and technical context attached.
Rules sort incoming recordings into folders by source, country, customer, or type. First match wins.
Resolve
Understand the issue and fix it without back-and-forth.
Send to Linear
Checkout fails after clicking Pay
I’m trying to pay for the Pro plan but the payment never goes through.
Share a complete report engineering can act on.
Send the full context to Claude, ChatGPT, Cursor, and more. Find the root cause. Suggest a fix.
Recordings are encrypted in transit and at rest, and sensitive fields like card numbers are blurred automatically. Screendesk is SOC 2 Type II audited.
Visit our Trust Center
Acme support
