The all-in-one video solutionfor customer support teams
Screen recordings, live video calls, and video sharing straight from your ticketing system - no downloads for agents and customers needed.
Trusted by customer support teams from startups to enterprises
Over 500 companies use Screendesk to better their customer support. Read our customer stories
Screen Recordings
Let Customers Show
Their Issues with Video
It can be difficult and time consuming to describe a technical issue in writing. With screen recordings you can offer troubleshooting steps right away, leading to faster response time and a better support experience.
- Browser metadata.
- All screen recordings include browser metadata like the OS, browser, IP address, Network Speed, and more.
- Bug reports.
- Screen recordings capture console logs to help your enginnering team debug issues faster.
- Hide sensitive data.
- Screendesk will automatically hide sensitive data like passwords and credit card numbers when they record their screen.
- Video summarization.
- Transcribe and summarize screen recordings with AI to help your team triage issues faster.
- Embed the recorder.
- Embed the recorder on your support docs or in your app to let customers record their screen.
- Share with your team.
- Use Screendesk to share feedback and troubleshoot problems across internal teams even faster.
Live Video Calls
It's easier to help your customers
when you see their screen
Support agents can offer step-by-step instructions and guide the user through the troubleshooting process, ensuring they're doing everything correctly.
- Screen sharing.
- Help customers explain themselves better by sharing their screen with you.
- Record your video calls.
- Train new support agents by sharing recordings of your video calls.
- No downloads required.
- Jump on a video call with your customers without requiring them or your agents to download anything.
Video Library
Leverage your existing videos
Use ready-made videos to quickly answer common questions, boost team efficiency, and help customers solve problems with easy-to-understand videos in your support guides.
- Reply with existing videos in your helpdesk.
- No need to switch between apps. Reply to support tickets with videos from your Screendesk library.
- Embed videos in your help center.
- Say goodbye to long, boring help articles. Embed videos in your help center to make it easier for customers to help themselves.
- Call-to-action buttons.
- Add links to help articles and other resources from within your video.
Advanced Features
Everything you need to better your customer experience
Role based permissions
Recreate your organization structure and control who can access what
Video editor
Make your videos look professional: trim videos, customize thumbnails, etc
Call-to-actions
Add customizable CTAs to videos to give users an easy path to important resources
Video Analytics
Monitor customer engagement with your videos and receive real-time notifications
Advanced Security
Automate when recordings and sensitive data should be deleted
Custom branding
Customize the look and feel of everything to match your brand
Why Support teams love using Screendesk
This is what you can expect from using our product.
- Increase customer satisfaction
- 17%
- Increase first contact resolution rate
- 53%
- Decrease average replies per resolution
- -26%
- Saved per agent per day on average
- 1 hour
Testimonials
We have worked with thousands of amazing people
“Before Screendesk, we needed one customer support agent to solve 100 tickets per week. Now an agent can solve 140 per week. Videos helped us drastically improve our one-touch resolution rate.”
“Screendesk makes it so much easier for us to help our customers and resolve more complex cases quicker. It really improved our processes and it's really easy to use for both us and the customer.”
“At Naker one of our main struggle when it came to bug reporting was to understand our user context. Screendesk helped a lot with that to recreate user flows, get console logs and web-browser context.”
“Screendesk enabled our customer support team to switch from live support to asynchronous support while preserving a strong and personalized relationship with our clients (which was the number one factor on CSAT).”
“Screendesk helped us decrease the average replies per resolution. Thanks to videos and user contextual information, we removed on average two emails in our resolution processes.”
“Since implementing Screendesk, we have been saving approximately one hour per day per agent. This is not just a time-saving benefit, but it has improved our overall customer experience, as our customers are getting quicker responses and solutions to their problems.”
Transform your support experience with Screendesk
Start using Screendesk for free. It only takes a few minutes to get started.