Free
$0
Per agent/month, billed annually
For teams exploring Screendesk.
- 10 recordings/bug reports/mo
- Video Library
- Helpdesk integrations
Free to scale.
Screen recordings, video calls, and AI for your team. Start free, no credit card required.
Plus
$8Save 20%
Per agent/month, billed annually
For teams needing more recordings and customization.
- Unlimited recordings
- Custom branding
- Private Folders
Pro
$15Save 17%
Per agent/month, billed annually
For teams resolving issues with video calls and AI.
- Unlimited video calls
- AI Summary & Transcripts
- Workflow automations
Enterprise
Custom
Starts from 10 agents
For organizations needing advanced security and control.
- Everything in Pro
- SAML SSO & SCIM
- SLA & Custom Contracts
Compare plans.
Find the right plan for your team. Explore every feature included in Free, Plus, Pro, and Enterprise.
Select preferred
billing cycle
Enterprise
Get a custom quote,
from 10 agents
General
| Feature | Free | Plus | Pro | Enterprise |
|---|---|---|---|---|
Agents | Unlimited | Unlimited | Unlimited | Unlimited |
Recordings & Bug Reports | 10 per month total | Unlimited | Unlimited | Unlimited |
Screen recordings retention | 30 days | Unlimited | Unlimited | Unlimited |
Console & network logs | Not included | Not included | Not included | Included |
Video Calls with Screensharing | Not included | Not included | Unlimited | Unlimited |
Screen Recordings
| Feature | Free | Plus | Pro | Enterprise |
|---|---|---|---|---|
Screen Recording Duration | 10 min | 10 min | 10 min | 10 min |
Labels for analytics | Included | Included | Included | Included |
Video Library | Included | Included | Included | Included |
Trim Recordings | Included | Included | Included | Included |
Custom Thumbnails | Included | Included | Included | Included |
Call-to-actions | Included | Included | Included | Included |
Bug Reports
| Feature | Free | Plus | Pro | Enterprise |
|---|---|---|---|---|
Instant Replay | Included | Included | Included | Included |
Autofill title and repro steps with AI | Not included | Not included | Included | Included |
Screenshots with annotations | Included | Included | Included | Included |
Video Calls with Screensharing
| Feature | Free | Plus | Pro | Enterprise |
|---|---|---|---|---|
Video calls recordings | Not included | Not included | Included | Included |
Transcripts | Not included | Not included | Included | Included |
Chat | Not included | Not included | Included | Included |
Up to 10 users per call | Not included | Not included | Included | Included |
Custom Branding
| Feature | Free | Plus | Pro | Enterprise |
|---|---|---|---|---|
Custom thumbnails | Not included | Included | Included | Included |
Add your logo | Included | Included | Included | Included |
Select background color | Included | Included | Included | Included |
Remove Screendesk branding | Not included | Included | Included | Included |
Helpdesk Integrations
| Feature | Free | Plus | Pro | Enterprise |
|---|---|---|---|---|
Zendesk | Included | Included | Included | Included |
Intercom | Included | Included | Included | Included |
Freshdesk | Included | Included | Included | Included |
Freshchat | Included | Included | Included | Included |
Jira Service Desk | Included | Included | Included | Included |
HubSpot | Included | Included | Included | Included |
HelpScout | Included | Included | Included | Included |
Automations
| Feature | Free | Plus | Pro | Enterprise |
|---|---|---|---|---|
Automations | Not included | Not included | Included | Included |
Jira | Not included | Not included | Included | Included |
GitHub Issues | Not included | Not included | Included | Included |
Slack | Not included | Not included | Included | Included |
Trello | Not included | Not included | Included | Included |
Webhooks | Not included | Not included | Included | Included |
Email | Not included | Not included | Included | Included |
Other workflows
| Feature | Free | Plus | Pro | Enterprise |
|---|---|---|---|---|
Forward Recordings | Included | Included | Included | Included |
API | Not included | Not included | Not included | Included |
Automated Recording Triage | Not included | Not included | Included | Included |
Other integrations
| Feature | Free | Plus | Pro | Enterprise |
|---|---|---|---|---|
Slack | Included | Included | Included | Included |
Zapier | Included | Included | Included | Included |
Analytics
| Feature | Free | Plus | Pro | Enterprise |
|---|---|---|---|---|
Viewer Insights | Included | Included | Included | Included |
Helpdesk Tags | Included | Included | Included | Included |
Powered by AI
| Feature | Free | Plus | Pro | Enterprise |
|---|---|---|---|---|
AI Summary | Not included | Not included | Included | Included |
Recording transcript | Not included | Not included | Included | Included |
Solve ticket | Not included | Not included | Included | Included |
Debug with MCP | Not included | Not included | Included | Included |
Security and Team management
| Feature | Free | Plus | Pro | Enterprise |
|---|---|---|---|---|
Private Folders | Not included | Included | Included | Included |
Storage Location | US or EU | US or EU | US or EU | US or EU |
Role-Based Permissions | Admin/Member | Admin/Member | Admin/Member/Editor/Watch-only | Admin/Member/Editor/Watch-only |
Two-factor authentication | Not included | Included | Included | Included |
Recordings Privacy Settings | Not included | Included | Included | Included |
Remote log-out | Not included | Included | Included | Included |
SAML SSO | Not included | Not included | Not included | Included |
SCIM/User Provisioning | Not included | Not included | Not included | Included |
Disable AI features | Not included | Not included | Not included | Included |
Bug reports Privacy settings | Not included | Included | Included | Included |
Privacy and compliance
| Feature | Free | Plus | Pro | Enterprise |
|---|---|---|---|---|
Hide Sensitive Data | Not included | Not included | Included | Included |
Custom Data Retention Policy | Not included | Not included | Included | Included |
SIEM Webhooks | Not included | Not included | Not included | Included |
Audit Logs | Not included | Not included | Not included | Included |
Support and services
| Feature | Free | Plus | Pro | Enterprise |
|---|---|---|---|---|
Channels | Email, Live Chat | Email, Live Chat | Email, Live Chat, Video Calls, Dedicated Slack Channel | Email, Live Chat, Video Calls, Dedicated Slack Channel |
Support | Standard | Standard | Priority | Priority |
Dedicated Account Manager | Not included | Not included | Included | Included |
Tailored Onboarding & Education | Not included | Not included | Included | Included |
Solution Design | Not included | Not included | Not included | Included |
Invoicing | Not included | Not included | Not included | Included |
SLA | Not included | Not included | Not included | Included |
Custom Contracts | Not included | Not included | Not included | Included |
General
Agents
- Free
- Unlimited
- Plus
- Unlimited
- Pro
- Unlimited
- Enterprise
- Unlimited
Recordings & Bug Reports
- Free
- 10 per month total
- Plus
- Unlimited
- Pro
- Unlimited
- Enterprise
- Unlimited
Screen recordings retention
- Free
- 30 days
- Plus
- Unlimited
- Pro
- Unlimited
- Enterprise
- Unlimited
Console & network logs
- Free
- Not included
- Plus
- Not included
- Pro
- Not included
- Enterprise
- Included
Video Calls with Screensharing
- Free
- Not included
- Plus
- Not included
- Pro
- Unlimited
- Enterprise
- Unlimited
Screen Recordings
Screen Recording Duration
- Free
- 10 min
- Plus
- 10 min
- Pro
- 10 min
- Enterprise
- 10 min
Labels for analytics
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Video Library
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Trim Recordings
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Custom Thumbnails
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Call-to-actions
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Bug Reports
Instant Replay
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Autofill title and repro steps with AI
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Screenshots with annotations
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Video Calls with Screensharing
Video calls recordings
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Transcripts
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Chat
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Up to 10 users per call
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Custom Branding
Custom thumbnails
- Free
- Not included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Add your logo
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Select background color
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Remove Screendesk branding
- Free
- Not included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Helpdesk Integrations
Zendesk
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Intercom
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Freshdesk
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Freshchat
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Jira Service Desk
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
HubSpot
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
HelpScout
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Automations
Automations
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Jira
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
GitHub Issues
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Slack
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Trello
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Webhooks
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Email
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Other workflows
Forward Recordings
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
API
- Free
- Not included
- Plus
- Not included
- Pro
- Not included
- Enterprise
- Included
Automated Recording Triage
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Other integrations
Slack
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Zapier
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Analytics
Viewer Insights
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Helpdesk Tags
- Free
- Included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Powered by AI
AI Summary
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Recording transcript
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Solve ticket
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Debug with MCP
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Security and Team management
Private Folders
- Free
- Not included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Storage Location
- Free
- US or EU
- Plus
- US or EU
- Pro
- US or EU
- Enterprise
- US or EU
Role-Based Permissions
- Free
- Admin/Member
- Plus
- Admin/Member
- Pro
- Admin/Member/Editor/Watch-only
- Enterprise
- Admin/Member/Editor/Watch-only
Two-factor authentication
- Free
- Not included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Recordings Privacy Settings
- Free
- Not included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Remote log-out
- Free
- Not included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
SAML SSO
- Free
- Not included
- Plus
- Not included
- Pro
- Not included
- Enterprise
- Included
SCIM/User Provisioning
- Free
- Not included
- Plus
- Not included
- Pro
- Not included
- Enterprise
- Included
Disable AI features
- Free
- Not included
- Plus
- Not included
- Pro
- Not included
- Enterprise
- Included
Bug reports Privacy settings
- Free
- Not included
- Plus
- Included
- Pro
- Included
- Enterprise
- Included
Privacy and compliance
Hide Sensitive Data
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Custom Data Retention Policy
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
SIEM Webhooks
- Free
- Not included
- Plus
- Not included
- Pro
- Not included
- Enterprise
- Included
Audit Logs
- Free
- Not included
- Plus
- Not included
- Pro
- Not included
- Enterprise
- Included
Support and services
Channels
- Free
- Email, Live Chat
- Plus
- Email, Live Chat
- Pro
- Email, Live Chat, Video Calls, Dedicated Slack Channel
- Enterprise
- Email, Live Chat, Video Calls, Dedicated Slack Channel
Support
- Free
- Standard
- Plus
- Standard
- Pro
- Priority
- Enterprise
- Priority
Dedicated Account Manager
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Tailored Onboarding & Education
- Free
- Not included
- Plus
- Not included
- Pro
- Included
- Enterprise
- Included
Solution Design
- Free
- Not included
- Plus
- Not included
- Pro
- Not included
- Enterprise
- Included
Invoicing
- Free
- Not included
- Plus
- Not included
- Pro
- Not included
- Enterprise
- Included
SLA
- Free
- Not included
- Plus
- Not included
- Pro
- Not included
- Enterprise
- Included
Custom Contracts
- Free
- Not included
- Plus
- Not included
- Pro
- Not included
- Enterprise
- Included