Choose the plan that fits your needs
Only pay for support agents that need access to Screendesk. If you have a support team of 10 but 25 users on your helpdesk, you just need to pay for 10 seats.
All paid plans start with a 14-day free trial. No credit card required.
What's included
- Up to 3 support agents
- Up to 10 recordings per month
- 5-minutes recording duration
- 30-days video retention
- Role-based permissions
- Helpdesk integration (Intercom, Zendesk, Help Scout)
- Slack integration
- Standard support
What's included
- Everything in Free
- Unlimited recordings
- Unlimited data retention
- Advanced Customization
- Video Library
- Video Analytics
- Video Editor
- White-label
What's included
- Everything in Plus
- Instant videoconferences
- AI Video Summarization
- Call-to-Action
- Upload your own videos
- Data deletion automation
- Hide sensitive data
What's included
- Everything in Pro
- Console Logs
- SAML SSO
- User Provisioning SCIM
- Service Level Agreement
- Custom Contracts
- Invoicing
- Dedicated account manager
Trusted by customer support teams from startups to enterprises
Over 500 companies use Screendesk to better their customer support. Read our customer stories
| Feature by | Plus Advanced customization | Pro Instant videoconferences | Enterprise Advanced admin & security |
|---|---|---|---|
| Members, Screen Recordings, Instant Videoconference | |||
| Members | Unlimited | Unlimited | Unlimited |
| Screen recordings | Unlimited | Unlimited | Unlimited |
| Screen recordings duration | 10 minutes | 10 minutes | 10 minutes |
| Screen recordings retention | Unlimited | Unlimited | Unlimited |
| Instant videoconference | Not included in ProAsync | Included in ProSync | Included in Enterprise |
| Console Logs | Not included in ProAsync | Not included in ProSync | Included in Enterprise |
| Videos | |||
| Upload your own videos | Not included in ProAsync | Included in ProSync | Included in Enterprise |
| Video Library | Included in ProAsync | Included in ProSync | Included in Enterprise |
| Video Analytics | Included in ProAsync | Included in ProSync | Included in Enterprise |
| Video Trimming | Included in ProAsync | Included in ProSync | Included in Enterprise |
| Custom Video Thumbnails | Included in ProAsync | Included in ProSync | Included in Enterprise |
| Call to Action | |||
| Embed links in your videos | Not included in ProAsync | Included in ProSync | Included in Enterprise |
| Helpdesk Integrations | |||
| Intercom | Included in ProAsync | Included in ProSync | Included in Enterprise |
| Zendesk | Included in ProAsync | Included in ProSync | Included in Enterprise |
| Help Scout | Included in ProAsync | Included in ProSync | Included in Enterprise |
| Other Integrations | |||
| Slack | Included in ProAsync | Included in ProSync | Included in Enterprise |
| Custom Branding | |||
| Remove Screendesk branding | Included in ProAsync | Included in ProSync | Included in Enterprise |
| Add your logo on the video & recorder page | Included in ProAsync | Included in ProSync | Included in Enterprise |
| Customize colors | Included in ProAsync | Included in ProSync | Included in Enterprise |
| Security | |||
| Two-factor authentication | Not included in ProAsync | Included in ProSync | Included in Enterprise |
| Remote log out | Not included in ProAsync | Included in ProSync | Included in Enterprise |
| Automated data deletion | Not included in ProAsync | Included in ProSync | Included in Enterprise |
| Hide sensitive data | Not included in ProAsync | Included in ProSync | Included in Enterprise |
| Powered by AI | |||
| Video Summarization | Not included in ProAsync | Included in ProSync | Included in Enterprise |
| Sentiment Analysis | Not included in ProAsync | Included in ProSync | Included in Enterprise |
| Support | |||
| Priority support | Included in ProAsync | Included in ProSync | Included in Enterprise |
| Support via videoconference | Not included in ProAsync | Included in ProSync | Included in Enterprise |
| Support | Standard | Priority | Priority |
| Dedicated account manager | Not included in ProAsync | Not included in ProSync | Included in Enterprise |
| Custom onboarding & education | Not included in ProAsync | Not included in ProSync | Included in Enterprise |
| SAML SSO | Not included in ProAsync | Not included in ProSync | Included in Enterprise |
| User provisioning (SCIM) | Not included in ProAsync | Not included in ProSync | Included in Enterprise |
| Service level agreements | Not included in ProAsync | Not included in ProSync | Included in Enterprise |
| Custom contracts | Not included in ProAsync | Not included in ProSync | Included in Enterprise |
| Invoicing | Not included in ProAsync | Not included in ProSync | Included in Enterprise |
| Choose your plan | Choose Plus | Choose Pro | Choose Enterprise |
Frequently asked questions
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