Northline support
Screen recordings
Let receivers film the shipment from their phone
Send a recording link from the ticket. Receivers record with their phone’s camera in the browser, and the video comes back to the conversation.
Learn moreTransportation & logistics
See the freight damage before you file the claim
Receivers film the shipment from their phone, with no app to install. The video, transcript, and AI summary land in the ticket, so your team can settle it in one reply.
Trusted by support teams from startups to enterprises
Build better delivery support. Clearer claims, faster answers, and fewer disputes.
Settle delivery issues in one reply
Receivers show the shipment instead of describing it, so agents can act on the first reply.
Document condition on arrival
See the freight, the wrap, and the labels before anything is unloaded or signed for.
Keep claims evidence together
Videos stay on the ticket, ready to share with carriers, insurers, and your warehouse team.
Key metrics that matter. What teams see after adding video to support.
- customer satisfaction
- 17%
- first contact resolution
- 53%
- replies per resolution
- −26%
- saved per agent/day
- 1 hour
Built for the requests logistics teams get every day. From the loading dock to the tracking page.
Damaged freight
See the pallet, the cases, and the packaging before you accept a claim.
Proof of condition
Receivers record the shipment on arrival, so you have the condition on video.
Carrier claims
Share the video with the carrier, so claims move without back-and-forth.
Driver app issues
Drivers record their screen when a scan, a signature, or a route won’t load.
Tracking portal bugs
Shippers record the tracking page when a status or an ETA looks wrong.
Short or missing deliveries
Receivers show what arrived against the paperwork, piece by piece.
Video calls
Walk drivers through it, live
Start a call from the ticket. Drivers join from their phone and show you the problem, and you guide them through the fix.
Learn moreVideo library
Answer common questions before they become tickets
Record how to inspect a delivery or use the driver app once, and reuse it in replies and help articles.
Learn morePart of the Screendesk platform. Recordings, live calls, and AI, connected to the tools you already use.
Questions from logistics teams
Do receivers or drivers need to download an app?
No. They open the recording link in their phone’s browser and record with the front or back camera. On a computer, they can record their screen instead.
Does it work with our helpdesk?
Yes. Screendesk works with Zendesk, Intercom, Help Scout, Freshdesk, Freshchat, and HubSpot. Agents send the link from the ticket, and the video comes back to it.
Can we request videos automatically?
Yes. Use your helpdesk’s triggers and workflows to send a recording request when a ticket is tagged as damaged, short, or a claim.
Can we share videos with carriers or insurers?
Yes. Each video has a share link, and you can choose whether anyone with the link or only your workspace can open it.
Can drivers talk to us live?
Yes. Start a video call from the ticket, or share a booking page so customers can pick a time with the next available teammate.
AI
Smarter support, powered by AI. Every video arrives explained.
Understand every video instantly
AI summarizes what the receiver showed and said, so agents know what happened at a glance.
Transcripts without the rewatch
Every video is transcribed, so agents can skim what was said instead of replaying it.
A suggested next step on the ticket
On Zendesk, AI Resolve posts a private note with what happened and what to do next, for your agent to review.