Northwind support
Screen recordings
Every bug report, with the technical context
Users record from a link, with no extension to install. Console logs and network requests are captured from your web app while they record.
Learn moreSaaS
Reproduce every bug on the first try
Users record the bug in their browser, with nothing to install. Console logs, network requests, and device details come attached, ready for support and engineering.
Trusted by support teams from startups to enterprises
Build better product support. From the first ticket to the fix.
Solve tickets in fewer replies
Users show the problem instead of describing it, so agents understand it on the first message.
Reproduce bugs the first time
The recording comes with console logs, network requests, and device details, captured while the user records.
Send to Linear
Checkout fails after clicking Pay
I’m trying to pay for the Pro plan but the payment never goes through.
Hand off complete issues
Send the report to Linear, Jira, or GitHub with the recording and logs attached.
Key metrics that matter. What teams see after adding video to support.
- customer satisfaction
- 17%
- first contact resolution
- 53%
- replies per resolution
- −26%
- saved per agent/day
- 1 hour
SaaS teams in action. See how product teams use Screendesk to resolve issues faster.
HR Software
How Workable Revolutionized Support for HR Professionals
- 65% faster resolution
- 40% less clarification time
- 50% reduced ticket time
Documentation Platform
How GitBook Elevated Documentation Support with Visual Communication
- 72% faster resolution
- 84% less back-and-forth
- 58% higher CSAT
Built for the tickets product teams get every day. From onboarding to the bug report.
Bugs and broken flows
Users record the steps that lead to the bug, with the errors captured along the way.
Integration and API errors
See the failed request, its status code, and the response, without asking for a HAR file.
Slow pages
Recordings include device, browser, and connection details, so you can tell a slow page from a slow network.
Onboarding questions
See where new users get stuck, and reply with a video from your library.
Billing and plan issues
Watch exactly what the customer sees on their billing page before you change anything.
Feature feedback
Users show what they’re trying to do, so product teams get the context behind a request.
Chrome extension
Report bugs internally in one click
Your team records a tab, takes a screenshot, or saves an instant replay of the last two minutes, with logs attached.
Learn moreVideo calls
Debug it live with the customer
Start a call from the ticket. The customer shares their screen, an engineer can join, and the call is recorded and transcribed.
Learn morePart of the Screendesk platform. Recordings, live calls, and AI, connected to the tools you already use.
Questions from SaaS teams
Do users need to install an extension?
No. Users record from a link in their browser. Your own team can use the Chrome extension to report bugs internally.
How are console logs and network requests captured?
Add the Screendesk snippet to your web app. Recordings made on your app then include console logs and network requests.
Can we send bugs to engineering?
Yes. Send a report to Linear, Jira, or GitHub with an AI-drafted issue, or use folder automations to create issues automatically.
Can our AI agents read recordings?
Yes. The Screendesk MCP server and the sdesk CLI give agents read access to reports, logs, network requests, transcripts, and frames.
How is customer data protected?
Blur sensitive fields with CSS selectors, require privacy consent, and keep recordings in the US or Europe. SAML SSO, SCIM, and audit logs help you control access.
AI
Smarter support, powered by AI. From the recording to the root cause.
Report intelligence
Every recording gets a summary, reproduction steps, expected and actual behavior, and a severity.
Evidence-backed notes
On Zendesk, AI Resolve posts a private note with the likely cause and the evidence behind it.
Agents that investigate
Claude, ChatGPT, Cursor, and coding agents read recordings, logs, and network requests through the Screendesk MCP and CLI.