Roadwise support
Screen recordings
Let drivers film the problem from their phone
Send a recording link from the ticket. Drivers record with their phone’s camera in the browser, and the video comes back to the conversation.
Learn moreRoadside assistance
See the breakdown before you send help
Drivers film the vehicle and where they are from their phone, with no app to install. The video, transcript, and AI summary land in the ticket, so your team can send the right help the first time.
Trusted by support teams from startups to enterprises
Build faster breakdown support. The right help, sent the first time.
Understand the breakdown in one reply
Drivers show the problem instead of describing it on the roadside, so agents know what’s needed straight away.
Send the right vehicle
See the fault, the vehicle, and the surroundings before you dispatch, so you send a patrol or a tow truck, not both.
Keep every case documented
Videos stay on the ticket, ready for your patrols, partner garages, and claims teams.
Key metrics that matter. What teams see after adding video to support.
- customer satisfaction
- 17%
- first contact resolution
- 53%
- replies per resolution
- −26%
- saved per agent/day
- 1 hour
Built for the calls assistance teams get every day. From the roadside to the garage.
Breakdowns
See warning lights, smoke, or leaks on video before deciding how to help.
Flat tyres and wheels
Check the tyre and the wheel, so the patrol arrives with the right kit.
Showing the location
Drivers film road signs and landmarks when they’re not sure exactly where they are.
Battery and EV charging
See the dashboard and the charging screen when a car won’t start or charge.
Lockouts
Confirm the vehicle and the situation on video before sending a locksmith.
Towing and follow-ups
Share the video with the tow partner and the garage, so nobody has to ask again.
Video calls
Talk drivers through it live
Start a call from the ticket. Drivers join from their phone and show you the vehicle, and you guide them through a quick fix or keep them safe until help arrives.
Learn moreAutomations
Request a video as soon as a case opens
Use your helpdesk’s triggers to send a recording request on every new breakdown, and route new videos to your dispatch team.
Learn morePart of the Screendesk platform. Recordings, live calls, and AI, connected to the tools you already use.
Questions from assistance teams
Do drivers need to download an app?
No. Drivers open the recording link in their phone’s browser and record with the front or back camera.
Does it work with our helpdesk?
Yes. Screendesk works with Zendesk, Intercom, Help Scout, Freshdesk, Freshchat, and HubSpot. Agents send the link from the ticket, and the video comes back to it.
Can we share videos with patrols and partner garages?
Yes. Each video has a share link, and you can choose whether anyone with the link or only your workspace can open it.
Can we talk to drivers live?
Yes. Start a video call from the ticket, and the driver joins from their phone’s browser.
Can we request videos automatically?
Yes. Use your helpdesk’s triggers and workflows to send a recording request whenever a new breakdown case is opened.
AI
Smarter support, powered by AI. Every video arrives explained.
Understand every video instantly
AI summarizes what the driver showed and said, so dispatchers know what happened at a glance.
Transcripts without the rewatch
Every video is transcribed, so agents can skim what was said instead of replaying it.
A suggested next step on the ticket
On Zendesk, AI Resolve posts a private note with what happened and what to do next, for your agent to review.