Harborview resident support
Screen recordings
Let tenants film the problem from their phone
Send a recording link from the ticket. Tenants record with their phone’s camera in the browser, and the video comes back to the conversation.
Learn moreRental & property
See the leak before you send the plumber
Tenants film the problem from their phone, with no app to install. The video, transcript, and AI summary land in the ticket, so you send the right person the first time.
Trusted by support teams from startups to enterprises
Build better resident support. Faster repairs, clearer records, and fewer disputes.
Triage maintenance in one reply
Tenants show the problem instead of describing it, so your team knows who to send and what to bring.
Record condition at move-in and move-out
Tenants walk through the unit on video, so you have its condition on file before any deposit question.
Keep every repair documented
Videos stay on the ticket, ready to share with contractors and owners.
Key metrics that matter. What teams see after adding video to support.
- customer satisfaction
- 17%
- first contact resolution
- 53%
- replies per resolution
- −26%
- saved per agent/day
- 1 hour
Built for the requests property teams get every day. From move-in to move-out.
Maintenance requests
See the leak, the broken appliance, or the faulty lock before you dispatch anyone.
Move-in condition checks
Tenants record the unit room by room when they move in, for your records.
Deposit disputes
Compare move-in and move-out videos, so deposit decisions rest on what you can see.
Tenant portal issues
Tenants record their screen when a rent payment or a request form won’t go through.
Access and keys
Tenants show the door, the lock, or the entry panel when they can’t get in.
Owner updates
Share repair videos with owners, so they see the problem and the fix.
Video calls
Troubleshoot with tenants, live
Start a call from the ticket. Tenants show you the boiler, the breaker, or the appliance, and you guide them through a quick fix.
Learn moreScheduling
Let tenants book a walkthrough
Share a booking page so tenants pick a time for a move-in or move-out call with the next available teammate.
Learn morePart of the Screendesk platform. Recordings, live calls, and AI, connected to the tools you already use.
Questions from property teams
Do tenants need to download an app?
No. Tenants open the recording link in their phone’s browser and record with the front or back camera. On a computer, they can record their screen instead.
Does it work with our helpdesk?
Yes. Screendesk works with Zendesk, Intercom, Help Scout, Freshdesk, Freshchat, and HubSpot. Your team sends the link from the ticket, and the video comes back to it.
Can we request videos automatically?
Yes. Use your helpdesk’s triggers and workflows to send a recording request when a ticket is tagged as maintenance, move-in, or move-out.
Can we share videos with contractors and owners?
Yes. Each video has a share link, and you can choose whether anyone with the link or only your workspace can open it.
Can tenants talk to us live?
Yes. Start a video call from the ticket, or share a booking page so tenants can pick a time with the next available teammate.
AI
Smarter support, powered by AI. Every video arrives explained.
Understand every video instantly
AI summarizes what the tenant showed and said, so your team knows what happened at a glance.
Transcripts without the rewatch
Every video is transcribed, so your team can skim what was said instead of replaying it.
A suggested next step on the ticket
On Zendesk, AI Resolve posts a private note with what happened and what to do next, for your team to review.