Harborline claims
Screen recordings
Let policyholders film the damage from their phone
Send a recording link from the ticket. Policyholders record with their phone’s front or back camera in the browser, and the video comes back to the conversation.
Learn moreInsurance
See the damage before you open the claim
Policyholders film the damage from their phone, with no app to install. The video, transcript, and AI summary land in the ticket, so your team can move the claim forward in one reply.
Trusted by support teams from startups to enterprises
Build faster claims support. Fewer calls, clearer evidence, and quicker next steps.
Start claims with the full picture
Policyholders show the damage instead of describing it, so your team can act on the first reply.
See the damage, from their phone
Policyholders film with their phone’s front or back camera in the browser, so you see the damage as it is.
Keep every claim documented
Videos stay on the ticket, ready to share with adjusters, repairers, and your claims team.
Key metrics that matter. What teams see after adding video to support.
- customer satisfaction
- 17%
- first contact resolution
- 53%
- replies per resolution
- −26%
- saved per agent/day
- 1 hour
Built for the requests claims teams get every day. From the first notice to the settlement.
Home damage
See a leak, a broken window, or storm damage on video before you send someone out.
Vehicle damage
Drivers film the dents and scratches from every angle, right after it happens.
Proof of condition
Keep a video of an item or a property’s condition on file when a policy starts.
Document upload errors
Policyholders record their screen when an upload fails, with the error on video.
Policy portal access
Watch where a policyholder gets stuck signing in or updating their details.
Repairer and adjuster handoffs
Share the video with the people who need it, without forwarding attachments.
Video calls
Walk through the damage, live
Start a call from the ticket. Policyholders join from their phone and show you around, and the call is recorded and transcribed.
Learn moreVideo library
Explain the claims process once
Record a walkthrough of how to file a claim or upload documents, and reuse it in replies and help articles.
Learn morePart of the Screendesk platform. Recordings, live calls, and AI, connected to the tools you already use.
Questions from insurance teams
Do policyholders need to download an app?
No. Policyholders open the recording link in their phone’s browser and record with the front or back camera. On a computer, they can record their screen instead.
Can we request videos automatically?
Yes. Use your helpdesk’s triggers and workflows to send a recording request when a ticket is tagged as a new claim.
Can we share videos with adjusters or repairers?
Yes. Each video has a share link, and you can choose whether anyone with the link or only your workspace can open it.
How is customer data protected?
Blur sensitive fields with CSS selectors, require privacy consent, and keep recordings in the US or Europe. SAML SSO, SCIM, and audit logs help you control access.
Does it work with our helpdesk?
Yes. Screendesk works with Zendesk, Intercom, Help Scout, Freshdesk, Freshchat, and HubSpot. Your team sends the link from the ticket, and the video comes back to it.
AI
Smarter support, powered by AI. Every video arrives explained.
Understand every video instantly
AI summarizes what the policyholder showed and said, so your team knows what happened at a glance.
Transcripts without the rewatch
Every video is transcribed, so your team can skim what was said instead of replaying it.
A suggested next step on the ticket
On Zendesk, AI Resolve posts a private note with what happened and what to do next, for your team to review.