Brightledger support
Screen recordings
Every bug report, with the technical context
Customers record from a link, with nothing to install. Console logs and network requests are captured from your web app, and sensitive fields are blurred with CSS selectors.
Learn moreFintech
See why the payment failed, without the account details
Customers record the issue in your app, with nothing to install. Sensitive fields are blurred, and console logs and network requests come attached for support and engineering.
Trusted by support teams from startups to enterprises
Build trusted money support. Faster answers, with sensitive data kept out.
Resolve payment issues in fewer replies
Customers show what happened instead of describing it, so your team can answer on the first reply.
Reproduce app bugs the first time
The recording comes with console logs, network requests, and device details, captured while the customer records.
Send to Linear
Checkout fails after clicking Pay
I’m trying to pay for the Pro plan but the payment never goes through.
Hand off complete issues
Send the report to Linear, Jira, or GitHub with the recording and logs attached.
Key metrics that matter. What teams see after adding video to support.
- customer satisfaction
- 17%
- first contact resolution
- 53%
- replies per resolution
- −26%
- saved per agent/day
- 1 hour
Built for the tickets fintech teams get every day. From sign-up to the first payment.
Failed payments and transfers
Customers record the steps that lead to the error, with the failed request captured.
Card issues
See what the customer sees when a card won’t activate or a payment is declined in your app.
Onboarding and ID checks
Watch where an identity upload or verification step fails, without asking for screenshots.
Login and two-factor
Customers record the sign-in flow, so you can spot the step where they get locked out.
Mobile app bugs
Customers film the issue with their phone’s camera, or record the web app in their browser.
Sensitive screens
Blur account numbers and personal details, so recordings show the issue and not the data.
Chrome extension
Report bugs internally in one click
Your team records a tab, takes a screenshot, or saves an instant replay of the last two minutes, with logs attached.
Learn moreVideo calls
Walk customers through it, live
Start a call from the ticket. The customer shares their screen, an engineer can join, and the call is recorded and transcribed.
Learn morePart of the Screendesk platform. Recordings, live calls, and AI, connected to the tools you already use.
Questions from fintech teams
How do we keep account details out of recordings?
Blur sensitive fields with CSS selectors, so account numbers and personal details never appear in the recording. You can also require privacy consent before recording.
Do customers need to install anything?
No. Customers record from a link in their browser, or film with their phone’s camera. Your own team can use the Chrome extension to report bugs internally.
How are console logs and network requests captured?
Add the Screendesk snippet to your web app. Recordings made on your app then include console logs and network requests.
Where are recordings stored?
Recordings are stored in the US or Europe. Screendesk is SOC 2 Type II audited, and SAML SSO, SCIM, and audit logs help you control access.
Can we send bugs to engineering?
Yes. Send a report to Linear, Jira, or GitHub with an AI-drafted issue, or use folder automations to create issues automatically.
AI
Smarter support, powered by AI. From the recording to the root cause.
Report intelligence
Every recording gets a summary, reproduction steps, expected and actual behavior, and a severity.
Evidence-backed notes
On Zendesk, AI Resolve posts a private note with the likely cause and the evidence behind it.
Agents that investigate
Claude, ChatGPT, Cursor, and coding agents read recordings, logs, and network requests through the Screendesk MCP and CLI.