Oakridge student support
Screen recordings
Every platform bug, with the technical context
Students and parents record from a link, with no extension to install. Console logs and network requests are captured from your web app while they record.
Learn moreEducation
Fix the upload before the deadline passes
Students record the problem in their browser, with nothing to install. Console logs, network requests, and device details come attached, so your team can help before the deadline.
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Build better learning support. For students, parents, and teachers.
Help students in fewer replies
Students show what’s happening instead of describing it, so agents understand the problem on the first message.
Reproduce platform bugs the first time
The recording comes with console logs, network requests, and device details, captured while the student records.
Send to Linear
Checkout fails after clicking Pay
I’m trying to pay for the Pro plan but the payment never goes through.
Hand off complete issues
Send the report to Linear, Jira, or GitHub with the recording and logs attached.
Key metrics that matter. What teams see after adding video to support.
- customer satisfaction
- 17%
- first contact resolution
- 53%
- replies per resolution
- −26%
- saved per agent/day
- 1 hour
Built for the questions education teams get every day. From enrollment to exam day.
Assignment upload errors
See the file, the steps, and the failed request when a submission won’t go through.
Exam and quiz tools
Students record what happened during a test, so you can review it before deciding on a retake.
Course content not loading
Recordings include device, browser, and connection details, so you can tell a broken page from a slow network.
Parent and guardian access
Parents show what they see in the portal, so you can fix access and linked accounts quickly.
Teacher and admin tools
Staff report gradebook and course-builder issues with the Chrome extension, logs attached.
Live class problems
Students record their screen when a live session won’t join, with the error on video.
Video calls
Walk students through it live
Start a call from the ticket. The student shares their screen and you guide them through enrollment, setup, or a stuck submission.
Learn moreVideo library
Answer common questions before they become tickets
Record a walkthrough of each common task once, and reuse it in replies, help articles, and onboarding emails.
Learn morePart of the Screendesk platform. Recordings, live calls, and AI, connected to the tools you already use.
Questions from education teams
Do students need to install anything?
No. Students and parents record from a link in their browser. Your own staff can use the Chrome extension to report issues internally.
How are console logs and network requests captured?
Add the Screendesk snippet to your learning platform. Recordings made on it then include console logs and network requests.
Does it work with our helpdesk?
Yes. Screendesk works with Zendesk, Intercom, Help Scout, Freshdesk, Freshchat, and HubSpot. Agents send the link from the ticket, and the recording comes back to it.
Can we send bugs to our engineering team?
Yes. Send a report to Linear, Jira, or GitHub with an AI-drafted issue, or use folder automations to create issues automatically.
How is student data protected?
Blur sensitive fields with CSS selectors, require privacy consent, and keep recordings in the US or Europe. SAML SSO, SCIM, and audit logs help you control access.
AI
Smarter support, powered by AI. From the recording to the root cause.
Report intelligence
Every recording gets a summary, reproduction steps, expected and actual behavior, and a severity.
Evidence-backed notes
On Zendesk, AI Resolve posts a private note with the likely cause and the evidence behind it.
Agents that investigate
Claude, ChatGPT, Cursor, and coding agents read recordings, logs, and network requests through the Screendesk MCP and CLI.