Meridian support
Screen recordings
Let drivers film the problem from their phone
Send a recording link from the ticket. Drivers record with their phone’s camera in the browser, and the video comes back to the conversation.
Learn moreAutomotive
See the warning light before you book the service
Drivers film the problem from their phone, with no app to install. The video, transcript, and AI summary land in the ticket, so your team can triage it in one reply.
Trusted by support teams from startups to enterprises
Build better owner support. Faster triage, fewer wasted visits, and clearer warranty records.
Triage issues in one reply
Drivers show the warning or the noise instead of describing it, so agents can advise on the first reply.
Book the right service visit
Share a booking page so drivers can pick a time with their service center once you’ve seen the issue.
Keep warranty claims documented
Videos stay on the ticket, ready to share with the service center and your warranty team.
Key metrics that matter. What teams see after adding video to support.
- customer satisfaction
- 17%
- first contact resolution
- 53%
- replies per resolution
- −26%
- saved per agent/day
- 1 hour
Built for the requests automotive teams get every day. From the driver’s seat to the service bay.
Warning lights
See which light is on, and whether it’s steady or flashing, before you advise the driver.
Noises and vibrations
Drivers record the sound while it happens, so your team hears what they hear.
Service bookings
Send a booking page from the ticket once you know what the car needs.
Connected-car app issues
Owners record their screen when the app won’t connect, lock, or show the charge.
Accessories and fitting
Watch how an accessory was fitted, or guide the owner through it on a live call.
Warranty claims
Keep a video of the fault on the ticket for your warranty and dealer records.
Scheduling
Book the service visit from the ticket
Share a booking page so drivers pick a time with the next available advisor or service center.
Learn moreVideo calls
Walk drivers through it, live
Start a call from the ticket. The driver shows you the car, and your advisor walks them through the next step.
Learn morePart of the Screendesk platform. Recordings, live calls, and AI, connected to the tools you already use.
Questions from automotive teams
Do drivers need to download an app?
No. Drivers open the recording link in their phone’s browser and record with the front or back camera. On a computer, they can record their screen instead.
Does it work with our helpdesk?
Yes. Screendesk works with Zendesk, Intercom, Help Scout, Freshdesk, Freshchat, and HubSpot. Agents send the link from the ticket, and the video comes back to it.
Can drivers book a service visit?
Yes. Share a booking page from the ticket so drivers can pick a time with the next available teammate.
Can we share videos with dealers and service centers?
Yes. Each video has a share link, and you can choose whether anyone with the link or only your workspace can open it.
Can owners show us problems in our app?
Yes. On a computer, owners record their screen from the same link. On mobile, they can film the issue with their camera.
AI
Smarter support, powered by AI. Every video arrives explained.
Understand every video instantly
AI summarizes what the driver showed and said, so agents know what happened at a glance.
Transcripts without the rewatch
Every video is transcribed, so agents can skim what was said instead of replaying it.
A suggested next step on the ticket
On Zendesk, AI Resolve posts a private note with what happened and what to do next, for your agent to review.