Stay up to date with the latest changes to our platform.

Follow us on Twitter


Video Transcription and Closed Captions

Our engineering team has worked hard to enhance your viewing experience. You can now watch your videos with synchronized transcripts and optional subtitles. We've also made significant improvements and fixed various bugs.

Video Transcription

Once you finish recording, access the transcript from the side panel. View timestamped transcripts and click on any timestamp to jump to that point in the video. Easily copy the entire transcript to your clipboard with a single click. Quickly find specific words or phrases within the transcript using the search input.

Closed Captions

Enable or disable closed captions (CC) with a toggle at the bottom of the video player. Download an SRT file of your captions by clicking the download captions button above your transcript.

  • Fix alignment of the videos of the search library in Zendesk.
  • We have improved the look of the Screendesk sidebar in Intercom. You can now search your video library and personalize your requests with a message.
  • It's easier to understand what call to action are for.
  • You can now search the content library with tags.
  • We now display the AI summary if there are no description.

Video Editor: trim, cut, and mute your videos

Now, you can trim, cut, and mute audio directly within the app. While we’re not aiming to replace full-fledged video editors, our intuitive tools make it easy to make quick edits and polish your recordings. Here is what you can do:

  • Trim and Cut: Easily remove unwanted sections by dragging the handles to select and trim your video.
  • Mute: Silence specific parts of your video with a single click.
  • Undo/Redo: Effortlessly revert changes with the undo and redo buttons.
  • Revert to Original: Return to your original video anytime with one click.

To start editing, click “Trim and Cut recording” on your recording page. For detailed instructions, check out our guide.

Happy editing! 🎬