Stay up to date with the latest changes to our platform.

All posts2024-06-18

Video Transcription and Closed Captions

Our engineering team has worked hard to enhance your viewing experience. You can now watch your videos with synchronized transcripts and optional subtitles. We've also made significant improvements and fixed various bugs.

Video Transcription

Once you finish recording, access the transcript from the side panel. View timestamped transcripts and click on any timestamp to jump to that point in the video. Easily copy the entire transcript to your clipboard with a single click. Quickly find specific words or phrases within the transcript using the search input.

Closed Captions

Enable or disable closed captions (CC) with a toggle at the bottom of the video player. Download an SRT file of your captions by clicking the download captions button above your transcript.

  • Fix alignment of the videos of the search library in Zendesk.
  • We have improved the look of the Screendesk sidebar in Intercom. You can now search your video library and personalize your requests with a message.
  • It's easier to understand what call to action are for.
  • You can now search the content library with tags.
  • We now display the AI summary if there are no description.