Acme support
Screen recordings
Ask for a recording in one click
Send a recording link from your helpdesk. Customers record their screen or film with their phone, and the video comes back to the ticket.
Learn moreSupport teams
Resolve tickets without the back-and-forth
Send a recording link from the ticket. Customers show the problem from their phone or browser, with nothing to install, and the video comes back with a transcript and an AI summary.
Trusted by support teams from startups to enterprises
Build a calmer support queue. Fewer clarification threads, faster first replies.
Skip the clarification thread
Customers show the issue instead of describing it, so agents understand it on the first message.
No app for customers to install
Customers record from a link in their browser, or film with their phone’s camera.
Keep every ticket complete
Recordings, transcripts, calls, and handoffs stay on the helpdesk conversation.
Key metrics that matter. What teams see after adding video to support.
- customer satisfaction
- 17%
- first contact resolution
- 53%
- replies per resolution
- −26%
- saved per agent/day
- 1 hour
Support teams in action. See how support teams use Screendesk to resolve issues faster.
HR Software
How Workable Revolutionized Support for HR Professionals
- 65% faster resolution
- 40% less clarification time
- 50% reduced ticket time
Documentation Platform
How GitBook Elevated Documentation Support with Visual Communication
- 72% faster resolution
- 84% less back-and-forth
- 58% higher CSAT
Built for the tickets support teams get every day. From the first message to the fix.
Hard-to-describe issues
Customers show what they see, so agents don’t have to guess from a vague description.
Bug reports
Recordings from your web app include console logs and network requests for engineering.
Complex troubleshooting
Move from a recording to a live call with screen sharing when async isn’t enough.
How-to questions
Reply with a walkthrough from your video library instead of writing the steps out again.
Escalations
Hand the ticket to another team with the recording, transcript, and summary attached.
Agent onboarding
New agents learn from real recordings of how customers use your product.
Video calls
Jump on a call when it’s complex
Start a video call from the ticket. Customers join from the browser and share their screen, and the call is recorded and transcribed.
Learn moreVideo library
Answer repeat questions with a video
Record a walkthrough once, then search the library from your helpdesk and insert it into replies.
Learn morePart of the Screendesk platform. Recordings, live calls, and AI, connected to the tools you already use.
Questions from support teams
Do customers need to install anything?
No. Customers open the recording link in their browser and record their screen, or film with their phone’s camera. Live calls also run in the browser.
Which helpdesks does Screendesk work with?
Screendesk works with Zendesk, Intercom, Help Scout, Freshdesk, Freshchat, and HubSpot. Agents send links from the ticket, and recordings come back to it.
Can we request recordings automatically?
Yes. Use your helpdesk’s triggers and workflows, or bots like Intercom’s Fin, to send a recording request when a ticket needs one.
How do bugs get to engineering?
Send a report to Linear, Jira, or GitHub with the recording and logs attached, or use automations to create issues when a report is tagged as a bug.
Can we reuse videos across tickets?
Yes. Save walkthroughs to the video library, then search and insert them into replies from your helpdesk.
AI
Smarter support, powered by AI. Every recording arrives explained.
Understand every recording instantly
AI summarizes what the customer showed and said, so agents know what happened at a glance.
Transcripts without the rewatch
Every recording and call is transcribed, so agents can skim instead of replaying.
A suggested next step on the ticket
On Zendesk, AI Resolve posts a private note with what happened and what to do next, for your agent to review.