Northwind support
Screen recordings
Collect recordings in approved workflows
Agents request recordings from your helpdesk. Customers record from a link, and the video lands in the folder and ticket your policies allow.
Learn moreEnterprise support
Visual support, inside your security guardrails
Give agents the recordings and calls they need, while admins control access with SSO, SCIM, roles, and audit logs, and decide where data lives and how long it stays.
Trusted by support teams from startups to enterprises
Governance that stays close to the context. Access, retention, and audit, built in.
Control access centrally
Sign in with SAML SSO and provision users with SCIM, with roles that decide who sees which recordings.
Keep sensitive details out
Blur sensitive fields and hide private information, so recordings show the issue and nothing more.
Keep a clear trail
Audit logs record workspace activity for security reviews and internal governance.
Key metrics that matter. What teams see after adding video to support.
- customer satisfaction
- 17%
- first contact resolution
- 53%
- replies per resolution
- −26%
- saved per agent/day
- 1 hour
Built for the requirements enterprise teams bring. From the security review to day-to-day support.
Single sign-on
Agents sign in through your identity provider with SAML SSO.
User provisioning
Add and remove people with SCIM as they join or leave your team.
Role-based permissions
Give each teammate the access they need, and keep escalations in private folders.
Sensitive data
Blur sensitive fields and hide private information during capture.
Retention policies
Decide how long recordings are kept with custom retention policies.
Data residency
Store customer recordings in the US or the EU.
Video calls
Escalate to a live call when it matters
Start a call from the ticket for complex issues. Calls are recorded and transcribed, and stay under the same access controls.
Learn moreAutomations
Route recordings where your teams work
Send recordings and reports to Jira, Linear, GitHub, Slack, or your own systems with webhooks.
Learn morePart of the Screendesk platform. Recordings, live calls, and AI, connected to the tools you already use.
Questions from enterprise teams
Does Screendesk support SSO and SCIM?
Yes. Enterprise plans include SAML single sign-on and SCIM provisioning through your identity provider.
Where is customer data stored?
You can store customer recordings in the US or the EU. Data is encrypted with TLS 1.2+ in transit and AES-256 at rest.
Can we control who sees recordings?
Yes. Role-based permissions, private folders, and share settings control who can open recordings and reports.
Can we review workspace activity?
Yes. Audit logs on Enterprise plans record workspace activity for security investigations and governance.
Where can our security team find documentation?
Screendesk has completed its SOC 2 Type II audit. Our Trust Center has security documentation and compliance information for your review.
AI
Smarter support, powered by AI. From the recording to the cause.
Summaries for every recording
AI summarizes what the customer showed and said, so agents get up to speed quickly.
Transcripts for every call
Calls and recordings are transcribed, so details are easy to find during reviews.
Notes your agents review
On Zendesk, AI Resolve posts a private note with the likely cause and the evidence behind it.