Northwind success
Video library
Scale your best walkthroughs
Record a walkthrough once and reuse it in replies, onboarding emails, and help articles. Search the library from your helpdesk.
Learn moreCustomer success
Unblock accounts before they stall
Customers record the step where they’re stuck, with nothing to install. Your team sees the exact blocker and replies with a walkthrough, a call, or a fix.
Trusted by support teams from startups to enterprises
Guide every account with visual context. From kickoff to renewal.
See the blocker, not a description
Customers record the step where setup goes wrong, so CSMs understand it the first time.
Reply with the right walkthrough
Use the recording, transcript, and summary to send a focused answer or a video from your library.
Turn answers into account knowledge
Save guidance once and reuse it across accounts, onboarding, and every lifecycle moment.
Key metrics that matter. What teams see after adding video to support.
- customer satisfaction
- 17%
- first contact resolution
- 53%
- replies per resolution
- −26%
- saved per agent/day
- 1 hour
Built for the moments success teams handle every day. From kickoff to renewal.
Onboarding blockers
See exactly where setup stalls, from imports and integrations to permissions.
Feature adoption
Send a short walkthrough when an account isn’t using a feature it needs.
Check-ins and QBRs
Share a booking page, then record and transcribe the call for the account history.
Repeat questions
Answer once on video and reuse it across accounts from the library.
Product feedback
Customers show what they’re trying to do, so product teams get the context behind a request.
Expansion conversations
Show a new team how a workflow fits, live or with a recorded walkthrough.
Video calls
Guide complex setups live
Start a call when an account needs hands-on help. The customer shares their screen, and the call is recorded and transcribed.
Learn moreScheduling
Let accounts book time with the right person
Share a booking page for kickoffs, check-ins, and onboarding sessions, with round robin across your team.
Learn morePart of the Screendesk platform. Recordings, live calls, and AI, connected to the tools you already use.
Questions from customer success teams
Do customers need to install anything?
No. Customers record from a link in their browser, and live calls run in the browser too.
Can we reuse walkthroughs across accounts?
Yes. Save videos to the library, then search and insert them into replies, emails, and help articles.
Can accounts book time with us?
Yes. Share a booking page so customers can pick a time, with round robin across your team.
Are calls recorded and transcribed?
Yes. Calls are recorded and transcribed, with an AI summary, so the account history stays complete.
Does it work with our helpdesk?
Yes. Screendesk works with Zendesk, Intercom, Help Scout, Freshdesk, Freshchat, and HubSpot.
AI
Smarter success, powered by AI. Every call and recording, summarized.
Know what happened at a glance
AI summarizes every recording and call, so CSMs catch up on an account in seconds.
Searchable transcripts
Every call is transcribed, so commitments and questions are easy to find later.
Ask across your recordings
Claude, ChatGPT, and other assistants can read recordings and transcripts through the Screendesk MCP.