Get your team up and running with video support
Expert-led training and ongoing support to bring Screendesk into your workflow and get the most out of every recording.
Trusted by support teams from startups to enterprises
Training and support built around your team. Expert-led sessions to start, and help long after launch.
Tailored training sessions
Expert-led sessions built around your team’s tools, workflows, and goals.
Regular check-ins
We stay in touch after launch to see how video is working for your team.
Optimization sessions
Review what’s working and refine your setup as your support process grows.
Dedicated assistance
Dedicated help from our team whenever questions come up.
What your team will learn. From the first recording to measurable results.
Implementing video in your support process
Proven ways to bring recordings into your workflow, from first setup to advanced workflows that reduce resolution times.
Identifying your key use cases
Find where video helps most in your industry and workflow, so it lands where it makes the biggest difference.
Communicating effectively on video
Personalize video replies to each customer’s needs, preferences, and technical comfort.
Connecting your helpdesk
Set up Screendesk in Zendesk, Intercom, Freshdesk, and more, so recordings arrive in the ticket.
Measuring support effectiveness
Track how video changes resolution times and the back-and-forth on each ticket.
Meet your training partner. The person who will guide your team through onboarding.
OphélyCustomer Success at Screendesk“I feel incredibly proud to be a part of the Screendesk team and to see the impact our training has on our clients’ success. Every day, I witness how our video solutions transform customer support experiences.”