Support Team ROI Calculator

ROI Calculator

Calculate Your Support Team's ROI

See how much time and money your team could save with our screen recording solution.

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1300
$1$200
10500

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Your Estimated Savings

Annual Cost Savings

$112,500

Hours Saved Annually

4500

= 2.3 full-time employees

Productivity Gain

23.4%

Increase in support team efficiency

Based on 15 min saved per ticket with Screendesk

*The calculations provided are based on your given inputs and from a Forrester Research study. Information provided on this page is an estimate and may not fully reflect your business' actual savings.

Screen Recording Benefits

Benefits of Screen Recording for Support Teams

Discover how Screendesk helps support teams improve efficiency and reduce costs

Reduce Resolution Time

Visual context helps support agents understand and solve issues faster, reducing average ticket resolution time by up to 30%.

Eliminate Back-and-Forth

Screen recordings eliminate the need for multiple clarification messages, reducing the number of interactions per ticket by 40%.

Improve First Contact Resolution

Clear visual explanations increase first contact resolution rates, improving customer satisfaction and reducing follow-up tickets by 25%.

Common Questions

Frequently Asked Questions

Learn how Screendesk can help your support team save time and money

How does Screendesk help support teams save time?

Screendesk helps support teams save time by enabling quick screen recordings that clearly show issues, reducing back-and-forth communication, eliminating the need for lengthy text explanations, and providing visual context that speeds up problem resolution.

How is the ROI calculated in this calculator?

The ROI is calculated based on three key inputs: the number of support agents, their average hourly wage, and the number of tickets handled per month. We estimate time savings of approximately 15 minutes per ticket when using Screendesk, which translates to direct cost savings and productivity improvements.

Is the Screendesk ROI calculator free to use?

Yes, the Screendesk ROI calculator is completely free to use. Simply input your team's information to get an instant estimate of your potential savings. For a more detailed analysis, you can provide your contact information to receive a comprehensive report.

What makes Screendesk different from other screen recording tools?

Screendesk is specifically designed for support teams with features like no downloads or installs required, instant sharing capabilities, secure and compliant recordings, and seamless integration with popular helpdesk platforms. This specialized focus makes it more effective for support workflows than general screen recording tools.

Solve support tickets faster

Screen recordings eliminate back-and-forth communication and help your team resolve tickets up to 30% faster. Start your free trial today and see the difference.

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