# Screendesk

> Screendesk adds customer recordings, live video calls, reusable walkthroughs, and recording-based issue investigation to existing customer support workflows.

Use product pages for current capabilities and pricing, documentation for setup and API details, and blog articles for practical guidance. Blog comparisons do not establish Screendesk feature availability. Desktop browser screen capture and mobile camera recording are different workflows. Developer logs require the relevant capture setup and plan. AI Resolve prepares private notes for eligible recording-linked Zendesk tickets; it does not send public replies or close tickets.

## Product

- [Product overview in Markdown](https://screendesk.io/agent/overview.md): Workflows, prerequisites, and limitations.
- [Screen recordings](https://screendesk.io/product/screen-recordings): Request visual evidence from customers.
- [Video calls](https://screendesk.io/product/video-calls): Live support conversations and screen sharing.
- [Video library](https://screendesk.io/product/video-library): Reusable support walkthroughs.
- [AI Resolve](https://screendesk.io/product/ai-resolve): Recording-linked Zendesk investigation.
- [AI agents](https://screendesk.io/product/ai-agents): Agent-assisted recording investigation and MCP workflows.
- [Automations](https://screendesk.io/product/automations): Recording-driven workflows.
- [Chrome screen recorder](https://screendesk.io/chrome-screen-recorder): Browser recording and bug reporting extension.
- [Integrations](https://screendesk.io/integrations): Supported helpdesk workflows.
- [Pricing](https://screendesk.io/pricing): Current prices and plan-specific capabilities.
- [Security](https://screendesk.io/security): Security information.

## Documentation

- [Documentation index](https://docs.screendesk.io/llms.txt): Setup guides, integrations, API and MCP information with Markdown links.
- [Quickstart](https://docs.screendesk.io/get-started/quickstart.md): Getting started.
- [Request a recording](https://docs.screendesk.io/request-screen-recording/request-a-recording.md): Customer and support agent workflow.
- [Developer tools](https://docs.screendesk.io/request-screen-recording/developer-tools.md): Technical capture prerequisites.

## Blog

- [Complete blog index](https://screendesk.io/agent/blog-index.txt): Automatically updated index of public articles with Markdown reading links.
- [Blog discovery index](https://blog.screendesk.io/llms.txt): Blog-native entry point.
- [Bug report templates](https://screendesk.io/agent/blog/bug-report-templates): Four copyable formats, in Markdown.
- [Bug report example](https://screendesk.io/agent/blog/bug-report-example): Practical handoff guidance, in Markdown.
- [Video knowledge base](https://screendesk.io/agent/blog/how-to-build-a-video-knowledge-base): Reusable support content, in Markdown.

## Optional

- [Contact](https://screendesk.io/contact-us): Contact the team.
- [Legal policies](https://screendesk.io/legal): Privacy, terms and data processing information.
- [Website sitemap](https://screendesk.io/sitemap.xml): Public website URLs.
- [Blog sitemap](https://blog.screendesk.io/sitemap_index.xml): Canonical blog URLs.