# Screendesk

Source: https://screendesk.io/

Screendesk is a video platform for customer-facing teams. Support, customer success, QA, and engineering teams use it to request customer recordings, share walkthroughs, join live calls, and investigate issues with visual evidence attached.

## Customer recordings

Customers open a recording link in their desktop browser and choose a screen, window, or tab to share. They do not need to install a screen recorder. On mobile, customers can send camera videos; browser screen capture is not available on mobile. A separate Chrome extension supports teams recording and reporting bugs from their browser.

Recordings include browser and device details. Console logs and network capture require the relevant capture setup, such as the Screendesk script on the web app, and a plan that includes developer tools. Recording another app or sending a mobile camera video does not automatically capture that app's browser logs.

Read the [recording workflow](https://screendesk.io/product/screen-recordings) and [developer tools documentation](https://docs.screendesk.io/request-screen-recording/developer-tools.md).

## Live calls and reusable videos

Teams can use [live video calls](https://screendesk.io/product/video-calls) for troubleshooting and [the video library](https://screendesk.io/product/video-library) for reusable walkthroughs. Consult current product pages and documentation for the controls available to each workflow.

## AI Resolve

[AI Resolve](https://screendesk.io/product/ai-resolve) investigates eligible recording-linked Zendesk tickets using recording analysis and trusted knowledge. It prepares a private note for the team to review. It does not send public customer replies or automatically solve or close tickets.

## Integrations and commercial details

Screendesk adds video workflows to an existing helpdesk. Integration pages cover Zendesk, Intercom, Help Scout, Freshdesk, Freshchat, HubSpot, and Jira. Check the [integration directory](https://screendesk.io/integrations) for the workflow supported by each integration.

Use [current pricing](https://screendesk.io/pricing) for prices and plan limits, [security](https://screendesk.io/security) for security information, and [legal policies](https://screendesk.io/legal) for privacy and contractual details.

## Further reading

- [Documentation index](https://docs.screendesk.io/llms.txt)
- [Blog article index with Markdown links](https://screendesk.io/agent/blog-index.txt)
- [Site discovery index](https://screendesk.io/llms.txt)